XingShuo is the leader manufacturer of blade core & blade blank in China , we buy all blade blanks from XingShuo for our diamond saw blade. There is a case that their blade core cracks, here you can see how we solve such a matter and what we get from XingShuo.
All of our blade blanks/cores are from the best supplier in China, we never met this problem before, it is the worst problem in our company. We already pay high attention to it and we are talking to the blade blank manufacturer about the compensation. Although the blade blank cracked, our customer can still use them, we have to ask customer send photos or video of all bad blade blanks to us, in this way, we have evidence to claim for compensation.
There was a posibility that the welding operator gave temperature a bit higher than usual since the welding machine was introduced newly, but it won't affect the cutting efficiency. We had tested the diamond saw blade at the stone factory, customer can try it as well.
Although there was a small crack in the blade blank, the diamond saw blade can be use to cut as normal, the only difference was that the blade blank can't be recycle-used for many times. For this case, we promise to make new blade blanks to replace those bad ones to customer .
Besides, for better and long-term cooperation, and to compensate customer lost, XingShuo and us had proposed a 8% discount on diamond saw blades for customers for the next 5 orders.
ChinShine is one credible company, we are doing our best to serve customers and strive for their benefit whole heartedly, we are more anxious than customers on any problem. ChinShine will be more conscientious about buying blade blanks. It is a very important discipline to us.
All of our blade blanks/cores are from the best supplier in China, we never met this problem before, it is the worst problem in our company. We already pay high attention to it and we are talking to the blade blank manufacturer about the compensation. Although the blade blank cracked, our customer can still use them, we have to ask customer send photos or video of all bad blade blanks to us, in this way, we have evidence to claim for compensation.
There was a posibility that the welding operator gave temperature a bit higher than usual since the welding machine was introduced newly, but it won't affect the cutting efficiency. We had tested the diamond saw blade at the stone factory, customer can try it as well.
Although there was a small crack in the blade blank, the diamond saw blade can be use to cut as normal, the only difference was that the blade blank can't be recycle-used for many times. For this case, we promise to make new blade blanks to replace those bad ones to customer .
Besides, for better and long-term cooperation, and to compensate customer lost, XingShuo and us had proposed a 8% discount on diamond saw blades for customers for the next 5 orders.
ChinShine is one credible company, we are doing our best to serve customers and strive for their benefit whole heartedly, we are more anxious than customers on any problem. ChinShine will be more conscientious about buying blade blanks. It is a very important discipline to us.
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